RETURN POLICY AND WARRANTY
We want to make the ordering and receiving of your gorgeous custom GTT a pleasant experience,
so please take a look at our return and warranty policy.
LIFETIME WARRANTY
We back our products by a lifetime warranty on non-consumable parts. Non-consumable parts refer to the structural integrity and craftsmanship of the table including fasteners, legs and feet, and finish. Not included in the lifetime warranty are the consumable components which get wear as a result of normal use, these include finish, playing surface fabric, armrest material and foam components.
Lifetime warranty is not transferable.
Consumable components are available for purchase and replacement on our website.
Specific Warranty Terms and Conditions:
- components are warrantied for 2 years from the date of delivery.
- LED Customizations: Any customization or modification to the LED components of the table, will void the warranty.
- Refinishing the Table: Refinishing the table, unless done professionally, will void the warranty.
- Assembly Adjustments: Any assembly adjustments not in accordance with our provided instructions may void the warranty. Customers are encouraged to follow the assembly guidelines carefully.
- BBO Poker Tables and Game Theory Tables will provide replacement components and valid warranty resolution for customers to replace at their location. We do not provide in-house technicians to install components
RETURN POLICY
All products are eligible for return up to 30 days of the date of delivery. All return shipping charges are the responsibilities of the customer and custom orders (poker and game tables with custom armrest material and custom layouts) are non-refundable.
BEFORE PRODUCTION
Custom orders (tables with custom armrest material and custom layouts) are 100% refundable and cancellable without a fee for 72 hours. After 72 hours, a 15% cancellation fee on the entire order will be applied as we will begin preparing your custom materials for production.
AFTER PRODUCTION HAS STARTED
Change of mind requests or cancellations on custom products ( game tables with custom armrest material or custom layouts) are subject to a 30% cancellation fee on the entire order after the order has been confirmed and production has begun. Please notify intentions of return/ exchange and to receive RMA by emailing us at support@gametheorytables.com
SHIPPING PROTECTION AND CONCEALED DAMAGE
All Game Theory Tables products are protected by our lifetime warranty on all non-consumable parts, including structural and hardware integrity. Our lifetime warranty excludes consumable materials such as foam, layouts and armrests, which are subject to normal wear and tear.
Replacement layouts and materials are available for purchase on our website.
HOW TO FILE A CLAIM
All warranty claims require documentation (photos and videos) of the issue. Simply attach the files to an email with your name and order number in the subject to support@gametheorytables.com. Our Customer Service representatives confirm receipt within 24 hours to advise resolutions.
Please note that manufactures claims are very different from shipping damage, please familiarize yourself with our Shipping Receiving Instructions and always use our Copperwire Track and Trace to be covered from freight shipping damage.
Concealed damage from not properly inspecting, documenting damage and signing the bill of lading is not manufacturers defect and Game Theory Tables has no ability, by freight law, to pursuit compensation for the damages incurred. We do not want to see this situation, so it’s very important to follow our Shipping and Receiving Instructions, actively note damages during deliery, and use our Copperwire Track and Trace system.
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