We want to make the ordering and receiving of your gorgeous custom game table a pleasant experience, so please take a look at our return and warranty policy.
Game Theory Tables would like the opportunity to fix any situations prior to return. We have built a reputation for customer service by going out of our way to make sure our customers are satisfied, but in the event that we need to transact a return, here is our policy. Please familiarize yourself with our Shipping Receiving Instructions
as we cannot accommodate returns for items with concealed damage or shipping damage until the insurance portion has been concluded between you and the shipping company. It is very important that you understand the proper way to accept your custom game table to protect yourself from hidden shipping damage.
We will honor exchanges and refunds on all Game Theory Tables products up to 30 days from the date of delivery. All shipping charges incurred are the responsibility of the customer and the freight must be properly packaged and arrive back to us in new condition. There is a 15% restocking fee for all tables. In the event your game table was not properly packaged for return transit, we will itemize damaged or lost pieces and deduct it from the final refund total. If you are initiating a return, please take time to package the products for the trip back to us! Please notify intentions of return/exchange and to receive RMA by emailing us at support@GameTheoryTables.com.
All orders (game tables with custom armrest material and custom layouts) are 100% refundable and cancellable without a fee for 24 business hours. After 24 business hours, a 15% cancellation fee on the entire order will be applied as we will begin preparing your materials for production. All pre-orders (marked as such on the product page) will be 100% refundable till production has begun after which, a 15% cancellation fee will apply.
AFTER PRODUCTION HAS STARTED
Change requests or cancellations are subject to a 30% fee on the entire order after the order has been confirmed and production has begun.
Please notify intentions of return/ exchange and to receive RMA by emailing us at firstname.lastname@example.org
Game Theory Tables products are proudly finished in the USA in our Las Vegas facilities. All tables and products are inspected to our exacting standards and must pass our number one test, “Would we be proud to show this off to our family and friends?”
We stand behind our products with a lifetime guarantee on non-consumable components, meaning that you can rest assured your poker game in good hands.
We back our products by a lifetime warranty on non-consumable parts. Non-consumable parts refer to the structural integrity and craftsmanship of the table including fasteners, legs and feet, and finish. Not included in the lifetime warranty are the consumable components which get wear as a result of normal use, these include playing surface, armrest material and foam components. Lifetime warranty isn't transferable.
Consumable components are available for purchase and replacement on our website, under accessories!
How to file a claim:
All manufacturing claims require a documented account of the issue and pictures. Please send all in the form of an email with your name and order number in the subject to Support@GameTheoryTables.com. Our Customer Service Issues representative will reply confirming receipt and get any additional details within 1 business day. We will figure out the most convenient and efficient solution to the situation and address accordingly.
Please note that manufactures claims are very different from shipping damage, please familiarize yourself with our Shipping Receiving Instructions
to be covered under shipping insurance so we can send shipping damage replacement parts for you immediately. Concealed damage from not properly inspecting and signing the bill of lading is not manufacturers defect and must be appealed by the customer directly with the freight company. In the event of concealed damage claims denied by the freight company, we do have replacement parts available for sale, but all that can be avoided by following our Shipping Receiving Instructions.
Replacement decisions are the sole discretion of Game Theory Tables, it is our promise to provide you with a quality, long lasting game table.