This page, along with our return and warranty policies are arguably the most important pages on our website so please make sure you familiarize yourself with how to protect yourself from shipping damage! If you note damages accordingly, we are able to quickly solve any issues and send out replacement parts and provide our world class customer service!
Shipping Receiving Instructions:
All orders from Game Theory Tables which require shipping are subject to the following shipping guidelines. Please read this carefully, if you do not report damage to your products according to the proper protocol you waive your liability to file shipping insurance and Game Theory Tables will not be responsible for damages or filing concealed damage. Please read this carefully.
All poker and gaming tables from Game Theory Tables ship on pallets via ground freight, fully insured. Our carrier will call you prior to delivery to schedule a day and time to deliver your table. Please note, most freight carriers require a 4-hour time window for delivery. ALL deliveries are CURBSIDE ONLY unless you have set up white glove/inside delivery with us PRIOR to your table shipping.
In the event that your table is damaged in transit, as long as your follow our receiving instructions we will be able to send out a replacement for you immediately.
Here is how to properly receive your poker and game table.
Once your table arrives the delivery driver is going to hand a form called the "DR" or Delivery Receipt. Once you receive this document sign it to state that you accept liability to inspect and go ahead and take a look at the boxes.
Box Count
Count the number of boxes on the pallet and make sure your count matches that on the Delivery Receipt. Report any missing boxes to the driver and NOTE ON THE DELIVERY RECEIPT.
Check For Damage
Next inspect all the boxes for anything that looks like damage. A punctured or smashed box, open it and make sure that there is no damage. In the event of damage, you must report it to the driver and NOTE ON THE DELIVERY RECEIPT. If you do not note the damage on the Delivery Receipt you are confirming that you received the goods in perfect condition, and you release the shipping company of any liability on the shipment. Given the chance that the driver informs you to sign so he can leave prior to inspection, kindly inform him that he has to wait for the inspection (typically you get 15mins to inspect) and you have the right to refuse any damaged portions of the shipment.
Remember, if you sign the delivery receipt and do not note any damages, you cannot claim damage afterward.
In the event that something is damaged:
Note the damage to the driver and make sure you have it in writing on the delivery paperwork. Send an email to support@gametheorytables.com along with photos of the damage and we will make sure your replacement pieces get arranged to be shipped out quickly.
DO NOT accept the damaged box, send it back with the driver. Please keep the boxes which are in good condition.
Concealed Damage:
If you notice concealed damage while unpacking your table that were not clearly visible during delivery please contact us at support@gametheorytables.com with pictures of the concealed damage within 5 business days of receiving your shipment. Please note GAME THEORY TABLES or our carriers are not liable for damages that occur while moving your table into your residence or business, so please make sure you have assistance on the day your table arrives to insure you and your table make it inside safely as your new table is quite HEAVY. DO NOT DELAY
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